General terms and conditions
We love communities BV
(& Female Leaders Club)
Last updated: March 25, 2026
We love communities B.V., registered in Amsterdam and listed in the Dutch Chamber of Commerce (Kamer van Koophandel) under number 88272265, trades under the names We love communities, Female Leaders Club and any other labels. In these Terms & Conditions, “We love communities” also refers to Female Leaders Club, its associated community, app, websites and services.
These Terms & Conditions apply to all offers, quotations, agreements, assignments, work, programmes, training courses, workshops, events, consultancy assignments, interim assignments, memberships, online environments, the app and all other services provided by We love communities.
ARTICLE 1. DEFINITIONS
1.1 Client / participant
The natural person or persons for whom We love communities provides its services. The client and the participant may be the same person, but this need not be the case.
1.2 Client organisation / contracting party
The natural person, legal entity or organisation, or its successor(s) in title, that has engaged We love communities to provide services, deliver products or grant access to programmes, events, memberships, the community or the app. Unless expressly agreed otherwise in writing, the contracting party is the party liable to pay the agreed fee.
1.3 We love communities
We love communities B.V., registered in Amsterdam, listed in the Dutch Chamber of Commerce under number 88272265, trading under the names We love communities, Female Leaders Club and any other labels. We love communities provides services in the fields of consultancy, interim management, community building, training, workshops, events, marketing communications, management advice, online programmes, memberships and related services.
1.4 Third parties
Persons or organisations engaged by We love communities, including subcontractors, trainers, speakers, moderators, hosts, software suppliers, community managers, administrative staff or other parties involved in the execution of an agreement. We love communities reserves the right to engage third parties at its own discretion and to change the composition of the delivery team where it considers this necessary for proper execution or continuity.
1.5 Contract value
The total agreed amount for the services of We love communities, as stated in the quotation, agreement, order confirmation, programme description, online offer, landing page, payment link, checkout or otherwise confirmed in writing or digitally.
1.6 Agreement
Any arrangement between We love communities and the contracting party for the delivery of services, access, products or support, regardless of whether this has been established in writing, verbally, digitally, by e-mail, via a website or by payment.
1.7 Services
All services and products of We love communities, including but not limited to consultancy, interim assignments, lectures, training courses, workshops, online programmes, memberships, masterminds, events, community access, app access, moderation, sparring sessions, strategic sessions and digital content.
1.8 Community / app
The online environment, private community, mobile application, digital learning environment, closed groups and all associated functionalities made available by We love communities and/or Female Leaders Club.
ARTICLE 2. APPLICABILITY OF THESE TERMS & CONDITIONS
2.1 Applicability
These Terms & Conditions apply to all offers, quotations, agreements, assignments, work, programmes, memberships, community access, app use and all other legal relationships between We love communities and the contracting party, client or participant.
2.2 Third parties
These Terms & Conditions also apply to agreements in which third parties are engaged by We love communities.
2.3 Conflicting terms
The applicability of any purchasing conditions, general terms or other conditions of the contracting party is expressly rejected, unless We love communities has accepted these in writing.
2.4 Validity of provisions
If one or more provisions of these Terms & Conditions prove to be wholly or partially void or are set aside, the remaining provisions shall remain in full force. In such a case, the parties shall consult to agree a replacement provision that corresponds as closely as possible to the purpose and intent of the original provision.
2.5 Amendments
We love communities reserves the right to amend or supplement these Terms & Conditions. The most recent version shall apply from the moment of publication on the website or from the moment it has been provided to the contracting party or made available digitally.
ARTICLE 3. ENGAGEMENT
3.1 Information
Quotations and offers from We love communities are based solely on the information provided by or on behalf of the contracting party. The contracting party warrants that all information relevant to the preparation of the quotation and to the execution of the assignment has been provided fully, accurately and in a timely manner.
3.2 Incorrect information
If it becomes apparent during the execution of the agreement that the information provided by the contracting party was incorrect, incomplete or misleading, We love communities reserves the right to unilaterally adjust the contract value, the planning, the content of the services and/or the method of delivery.
3.3 Formation of the agreement
An agreement is formed by:
- signing a quotation, agreement or order confirmation;
- written or digital acceptance by e-mail, message or form;
- payment via the website, checkout, payment link or invoice;
- the actual commencement of services by We love communities.
3.4 Implied agreement
The absence of a written acceptance does not prevent the contracting party from being deemed to have agreed to the content of the quotation or offer, once We love communities has commenced execution at the request of or with the consent of the contracting party.
3.5 Quotation
A combined quotation does not oblige We love communities to perform part of the assignment for a corresponding part of the quoted price.
ARTICLE 4. CHANGES TO THE ASSIGNMENT
4.1 Adjustments
If the assignment or its execution changes at the request of or due to the actions of the contracting party, We love communities shall implement that change where reasonably possible.
4.2 Additional work
If a change results in additional work, additional preparation, additional staffing, additional licence costs, additional travel time, additional coordination or otherwise additional activities or costs, these shall be charged to the contracting party accordingly.
4.3 Prior consent
No separate written instruction is required for additional work. By requesting or causing such a change, the contracting party agrees in advance to the financial consequences thereof.
4.4 Changes
Changes may lead to adjustments in planning, delivery timelines, method of execution or availability of the professionals involved. We love communities shall not be liable for any resulting consequences.
ARTICLE 5. BEST ENDEAVOURS
5.1 Execution
We love communities shall deliver its services to the best of its knowledge, expertise and ability, and shall observe the level of care that may be expected of a professionally acting party.
5.2 No guarantee of results
We love communities is subject solely to a best endeavours obligation and expressly not a results obligation. We love communities does not guarantee that the services, advice, programmes, community, training, sparring sessions or other services it provides will achieve any intended result.
5.3 Dependence on factors
Results are always dependent on various factors, including but not limited to the effort, choices, consistency, timing, market conditions, team, capacity for implementation, personal situation and external circumstances of the contracting party and/or participant.
ARTICLE 6. OFFERS AND FORMATION OF THE AGREEMENT
6.1 Validity
All offers and quotations from We love communities are without obligation and valid for 30 days from the date of issue, unless stated otherwise.
6.2 Withdrawal
We love communities is not bound by an offer if it has not been accepted in writing or digitally within the validity period.
6.3 Validity period
If an offer is accepted within the validity period, We love communities reserves the right to withdraw that offer within five working days of receiving the acceptance.
6.4 Acceptance
Acceptance of an offer by the contracting party takes place in writing, digitally, by payment or otherwise in a manner that evidences the consent of the contracting party.
ARTICLE 7. OBLIGATIONS OF THE CONTRACTING PARTY
7.1 Participation
The contracting party warrants that the agreed number of participants will actually participate in the agreed services. If fewer participants take part than agreed, the full contract value remains due.
7.2 Substitution
If a participant is unable to attend due to unforeseen circumstances, the vacated place may only be filled by another participant with the prior consent of We love communities. We love communities is not obliged to agree to substitution.
7.3 Contract value
If substitution proves impossible or does not take place in time, the contracting party remains liable for the full contract value, unless expressly agreed otherwise in writing.
7.4 Information
The contracting party shall provide in a timely manner all information, documents, data, access, contact persons and facilities necessary for the correct execution of the assignment.
7.5 Location
If the assignment is carried out (in part) at the contracting party’s premises and We love communities so requests, the contracting party shall provide at no charge a suitable workspace with internet access and all reasonably necessary facilities.
7.6 Consent
The engagement of third parties by the contracting party before or during the execution of the assignment, insofar as this may affect the assignment, its content or the working method of We love communities, is only permitted with the prior written consent of We love communities.
ARTICLE 8. FEES, COSTS AND PRICES
8.1 Prices
All applicable fees and costs are stated as clearly as possible in quotations, offers, checkout pages, on websites and in other communications of We love communities.
8.2 Acceptance
By payment, written acceptance or digital registration, the contracting party confirms agreement with the offer, the price and the applicable conditions as stated at that time.
8.3 Exclusive of VAT and other costs
Unless expressly stated otherwise, all prices are exclusive of VAT, exclusive of any government levies and exclusive of additional costs, including but not limited to travel and accommodation costs, venue costs, administration costs, materials costs, shipping costs and costs of third parties engaged.
8.4 Price adjustments
If the factors on which We love communities bases its pricing change, We love communities reserves the right to adjust prices reasonably for future agreements or renewals.
ARTICLE 9. INVOICING AND PAYMENT CONDITIONS
9.1 Invoicing
The fees of We love communities and costs passed on to the contracting party shall be invoiced by means of a written or digital invoice, checkout, payment link or direct debit. At the discretion of We love communities, the full contract value or part thereof may be invoiced in advance.
9.2 Payment term
Payment by the contracting party shall always be made within 14 days of the invoice date, unless a different payment term has been agreed in writing or a different payment method applies via the website, checkout, direct debit or subscription.
9.3 Subscriptions
For assignments, memberships, subscriptions, programmes or community access offered via direct debit or a subscription model, payment takes place in accordance with the agreed or published schedule. The contracting party is responsible for ensuring sufficient funds are available and that the payment method remains valid.
9.4 Default
Upon expiry of the payment term, the contracting party is automatically in default without any further notice being required. From that moment, the contracting party shall owe statutory commercial interest or statutory interest on the outstanding amount, depending on the nature of the agreement.
9.5 Suspension of services
If payment is not received, We love communities is entitled to suspend the execution of the assignment, access to programmes, the community, the app, events, sessions, documents, materials and/or other parts of its services with immediate effect, without We love communities being liable for any resulting damages to the contracting party or participant.
9.6 Termination
In the event of late payment, We love communities is also entitled to dissolve the agreement wholly or partially without court intervention and without any obligation to pay compensation.
9.7 Collection costs
If the contracting party is in default with regard to payment or otherwise fails to fulfil one or more obligations, all reasonable judicial and extrajudicial costs incurred by We love communities for collection or enforcement shall be borne in full by the contracting party. These costs amount to a minimum of 25% of the agreed contract value, without prejudice to the right of We love communities to claim the actual costs if these are higher.
9.8 Allocation of payments
Payments by the contracting party shall first be applied to outstanding costs and interest, and then to the principal sum due, with older outstanding items taking priority over more recent ones.
9.9 Instalment payments
For agreed instalment payments, each instalment is due on the due date stated on the invoice, agreement, checkout or subscription confirmation. If the contracting party is in default with regard to an instalment payment, We love communities is entitled to demand immediate payment of the full remaining contract value.
9.10 Payment plan
Payment in instalments or spread payments is only possible with the express agreement and confirmation of We love communities. Such a payment plan does not affect the total payment obligation of the contracting party. If an instalment payment is not made on time, any payment plan lapses and the full outstanding amount becomes immediately due and payable.
9.11 Non-use
Failure to make use of the services, or failure to do so in a timely manner, does not extinguish the payment obligation. Even if the contracting party or participant does not make use of their access, seat, membership, sessions, community or programme, the full price remains due.
9.12 Objections
Objections to the amount of an invoice, the content of the services or the manner of delivery do not suspend the payment obligation.
9.13 Security
We love communities is entitled to require advance payment, a deposit or additional security before carrying out (further) work or granting access to the community, app, events or other parts of its services.
ARTICLE 10. MINIMUM TERM, CANCELLATION AND SUSPENSION (FEMALE LEADERS CLUB MEMBERSHIP)
10.1 Minimum term
The Female Leaders Club membership has a minimum term of twelve (12) months, regardless of the chosen payment frequency (annual or quarterly). During this minimum term, the contracting party remains liable at all times for the full agreed membership fee, even if the contracting party chooses not to make use of the community, app, events or other parts of the membership.
10.2 Cancellation after the minimum term
After the expiry of the twelve-month minimum term, the contracting party may cancel the membership on a quarterly basis, subject to a notice period of one (1) calendar month before the start of the next quarter.
10.3 Automatic renewal
If the contracting party does not cancel the membership in time in accordance with Article 10.2, the membership shall be automatically renewed for a further quarter. The corresponding membership fee shall then be immediately due and collected in accordance with the agreed payment method.
10.4 Illustrative example
By way of clarification: a contracting party who becomes a member on 1 January has a minimum term until 1 January of the following year. If the contracting party does not wish to continue the membership after those twelve months, the cancellation must be received by the Female Leaders Club no later than 1 December. The membership will then end on 1 January, after exactly four quarters. A cancellation received on 5 December means that the membership fee for the quarter from 1 January to 1 April will be collected and the membership will end on 1 April.
10.5 Suspension
Suspension of the membership is not possible, unless one of the following situations applies:
- Serious illness of the contracting party or participant, including but not limited to cancer, heart failure and burnout, where participation is medically impossible for an extended period.
- Pregnancy, for the duration of the maternity leave taken by the contracting party or participant as a self-employed person.
In these cases, the contracting party may contact the Female Leaders Club to discuss a suitable bespoke arrangement. This does not constitute an automatic right to suspension.
Suspension takes effect from the date on which the contracting party or participant notifies the Female Leaders Club in writing of the situation. Suspension does not apply retrospectively.
Temporary pressure of work, travel, personal circumstances, bereavement, financial reasons or other non-medical situations expressly do not constitute grounds for suspension.
10.6 Financial obligations in case of non-use
Failure to use or reduced use of the community, app, meetings or other parts of the membership does not entitle the contracting party to full or partial reimbursement, a discount, suspension or deferral of the payment obligation.
10.7 International members
A contracting party who lives abroad on a permanent basis and therefore misses more than half of the scheduled meetings may apply to the Female Leaders Club for a discount on the membership fee. This discount does not apply retrospectively and is granted only following written confirmation by the Female Leaders Club.
10.8 Financial difficulties
Personal financial circumstances, including but not limited to temporary cash flow problems, disappointing turnover or other financial setbacks, do not constitute grounds for deferral of payment, suspension or full or partial waiver of the membership fee. In the event of non-payment, the Female Leaders Club is entitled to suspend access to the community, app and events with immediate effect, in accordance with Article 9.5 of these Terms & Conditions.
ARTICLE 11. CANCELLATION CONDITIONS
11.1 General cancellation
If an assignment, training course, workshop, session, event, programme, membership or other service is cancelled, postponed, withdrawn, not taken up or not attended at the agreed time, for reasons not attributable to We love communities, We love communities is entitled to charge cancellation fees.
11.2 Short notice
For individual appointments, coaching sessions, sparring sessions or advisory meetings, cancellation within 48 hours of the start will result in 100% of the agreed fee being due, unless agreed otherwise in writing.
11.3 Events and programmes
For workshops, training courses, events, group sessions, live days, masterclasses, retreats, mastermind days and similar gatherings, cancellation less than 14 days before the start will result in 100% of the agreed amount being due, unless expressly agreed otherwise in writing.
11.4 Preparation costs
For assignments where preparation, venue booking, engagement of third parties, coordination with participants or blocking of capacity has taken place, We love communities is entitled to charge all costs incurred and preparation hours, as well as lost revenue, to the contracting party upon cancellation.
11.5 Online programmes
For online training courses, programmes, memberships, communities, subscriptions, the Female Leaders Club, masterminds and other trajectories where the contracting party or participant gains access to content, the app, the community, documents, restricted information, events, other members or digital materials immediately upon payment, no refund is possible after payment. Cancellation costs in that case amount to 100% of the agreed amount.
11.6 Early termination by participant
If a participant or contracting party stops early, withdraws mid-programme, is dissatisfied, participates less actively, does not attend meetings, does not make use of the app or community, or at any point decides no longer to make use of the services, this does not give rise to any right to full or partial reimbursement.
11.7 Rescheduling
A request to reschedule, suspend or convert to a different service is considered a request which We love communities is not obliged to grant. If We love communities agrees to rescheduling or conversion as a gesture of goodwill, this does not affect its right to full payment.
11.8 Memberships
For memberships, annual programmes, subscriptions and the Female Leaders Club, it is explicitly understood that payment is final and non-refundable, even if the contracting party or participant changes their mind after commencement, perceives less value, does not participate or wishes to stop early.
ARTICLE 12. DURATION AND COMPLETION OF THE ASSIGNMENT
12.1 Duration
The duration of the assignment depends on the nature of the services and, where possible, is agreed in advance in the quotation, agreement, order confirmation, programme description or on the website.
12.2 End
If the services have a fixed duration, they end by operation of law upon expiry of that period, unless agreed otherwise in writing.
12.3 Unused components
After the expiry of the agreed duration of the assignment or access period, no claim may be made in respect of unused sessions, hours, materials, community access, event tickets, mentor calls, feedback moments or other components of the services, unless expressly agreed otherwise in writing.
12.4 Access
We love communities is not obliged to maintain access, materials, guidance or other benefits after the conclusion of an assignment, membership or programme.
ARTICLE 13. EARLY TERMINATION OF THE ASSIGNMENT
13.1 Early termination
Either party may terminate the agreement early if circumstances arise that make it unreasonable to require further execution of the agreement. Such termination must be communicated to the other party with reasons given, in writing and in a timely manner.
13.2 Payment obligation remains
If the contracting party proceeds to early termination for reasons not attributable to We love communities, the contracting party remains fully liable to pay the total agreed contract value, including costs already incurred, reservations, preparation hours, third parties engaged and costs yet to be incurred in connection with the agreement. Amounts already paid shall not be refunded in that case.
13.3 No refund
If payment has already been made, there is no right to full or partial refund, compensation, discount or credit, unless We love communities decides otherwise in writing.
13.4 Immediate termination
We love communities is entitled to terminate or suspend the agreement wholly or partially with immediate effect, without notice of default and without liability to the contracting party, if:
- the contracting party fails to meet its payment obligations;
- the contracting party or participant breaches the house rules, community rules or standards of conduct;
- the contracting party provides incorrect or misleading information;
- continuation of the relationship cannot reasonably be required of We love communities.
13.5 Force majeure
We love communities may also exercise its right to early termination if facts or circumstances arise beyond its control or not attributable to it, making completion of the assignment unreasonably onerous. In that case, We love communities retains in any event the right to payment for work already carried out, costs already incurred and the value of access already granted or capacity already made available.
ARTICLE 14. LIABILITY, PERSONAL RESPONSIBILITY AND CODE OF CONDUCT
14.1 Exclusion
We love communities and its employees, directors, partners, engaged third parties and assistants shall under no circumstances be liable for any direct or indirect loss, consequential loss, business loss, loss of revenue, loss of profit, missed opportunities, reputational damage, loss due to stagnation, data loss or any other loss of whatever nature arising from or connected with the services, advice, programmes, community, app, events, sessions, content or other matters delivered by or on behalf of We love communities.
14.2 Limitation
To the extent that liability of We love communities is established in law, that liability shall in all cases be limited to the maximum amount actually paid by the contracting party to We love communities for the relevant service or component, to the exclusion of any further claim for damages.
14.3 Personal responsibility
The contracting party and participant remain at all times fully responsible for their own choices, actions, implementation of advice, manner of execution, use of knowledge, use of tools, business decisions, financial decisions, personnel decisions, investments, partnerships and the resulting consequences.
14.4 Advice
Advice, insights, recommendations, feedback, strategies, sparring, opinions and shared experiences of We love communities, Maartje Blijleven, guest speakers, moderators, experts or other members/participants are always without obligation and must be independently and critically assessed by the contracting party or participant before being followed or applied.
14.5 Consequences
We love communities is not liable for any loss, direct or indirect, arising from the contracting party or participant following or not following advice, feedback, ideas, best practices, referrals, suggestions or experiences.
14.6 Not professional advice
The services of We love communities do not constitute financial, legal, tax, medical or therapeutic advice, unless expressly and separately agreed in writing. The contracting party is responsible for engaging qualified specialists where necessary in their situation.
14.7 Collaborations
We love communities may, within programmes, events, memberships, the community and the app, facilitate connections between members, clients, participants, experts and other parties. However, We love communities is not a party to agreements, collaborations, investments, assignments, hires, referrals, transactions or other arrangements entered into between members or third parties, and is not liable in that respect.
14.8 Third parties
If the contracting party or participant makes use of software, tools, experts, suppliers, team members, contractors or other third parties that have been mentioned, shared, recommended or introduced via We love communities or the community, this is entirely at their own risk and expense.
14.9 Results
The contracting party and participant acknowledge that results of services cannot be guaranteed and are dependent on many factors outside the control of We love communities.
14.10 Conduct
During events, training courses, live days, workshops, mastermind days, retreats and other gatherings, the contracting party/participant must conduct themselves in a respectful, professional and safe manner. We love communities reserves the right to exclude from participation or further access, without refund, any participant who disrupts the normal course of events through their behaviour, attitude, communication or otherwise.
ARTICLE 15. INTELLECTUAL PROPERTY / COPYRIGHT
15.1 Ownership
All models, techniques, instruments, methodologies, formats, videos, audio recordings, texts, templates, documents, reports, workbooks, teaching methods, course materials, recordings and other materials developed, used or provided by We love communities in connection with the execution of the agreement are and remain the exclusive property of We love communities, unless expressly agreed otherwise in writing.
15.2 Use
All materials developed or provided by We love communities are protected by copyright and, where applicable, other intellectual property rights by operation of law.
15.3 Licence
The contracting party and participant are granted solely a limited, personal, non-exclusive and non-transferable licence to use the provided materials for their own internal purposes and solely in the context of the services purchased.
15.4 Permission
Without the prior written permission of We love communities, it is not permitted to reproduce, publish, share with third parties, sell, adapt, exploit commercially or otherwise use the materials in any way outside the purpose for which they were made available, whether in whole or in part.
ARTICLE 16. PROTECTION OF CONCEPT, METHODOLOGY AND BUSINESS OPERATIONS
16.1 Confidentiality of working methods and systems
The contracting party, participant and all other parties who, in the context of the services of We love communities or Female Leaders Club, gain knowledge of the internal working methods, business operations, community structure, digital systems, app configuration, technical infrastructure, growth strategy, community development, selection methods, pricing models, content strategy or other non-public business information are obliged to treat this information in strict confidence and not to use it for their own commercial purposes.
16.2 Prohibition on commercial use
The contracting party and participant are expressly prohibited from applying, directly or indirectly, any knowledge, insights, working methods, systems or methodologies acquired through the services, community, app, events, sparring sessions or other points of contact with We love communities or Female Leaders Club, for the purpose of setting up, supporting or expanding a business or initiative that competes with the Female Leaders Club or We love communities, unless prior written permission has been granted by We love communities.
16.3 Penalty clause
In the event of a breach of the provisions of Article 16.1 and 16.2, the contracting party or participant shall forfeit to We love communities an immediately payable penalty of €25,000 per breach, increased by €2,500 for each day the breach continues, without prejudice to the right of We love communities to claim full damages if the actual loss is higher.
16.4 Scope
This provision applies for the duration of the membership and for a period of two years after its termination, within the Netherlands, Belgium and Luxembourg.
ARTICLE 17. CONFIDENTIALITY
17.1 Confidentiality obligation
We love communities is bound to maintain confidentiality in respect of everything that becomes known to it about the contracting party, client or participant and which it knows or ought reasonably to understand to be of a confidential nature.
17.2 Use of data
We love communities shall use personal data and other confidential information of the contracting party solely for the purpose of executing the agreement, the associated administrative processing and insofar as necessary in the context of its business operations, all in compliance with applicable privacy legislation and its current privacy policy.
17.3 Community
The contracting party and participant are also bound to maintain confidentiality in respect of information received in the context of the services, events, programmes, masterminds, memberships, community or app concerning We love communities, other members, other participants or other parties involved.
17.4 Sharing only with express consent
The contracting party and participant are not permitted to share or distribute confidential information, personal information, commercially sensitive information, screenshots, recordings, shared documents or other non-public information of others outside the community or outside the context of the services, without the express consent of the relevant person or party.
ARTICLE 18. COMMUNITY, APP AND USER CONDITIONS FEMALE LEADERS CLUB
18.1 Applicability
If the contracting party or participant gains access to the community, app or other online environment of We love communities or Female Leaders Club, the provisions of this article apply additionally.
18.2 Access
Access to the community and app is personal and non-transferable, unless We love communities has given prior written consent.
18.3 Account
The user is solely responsible for keeping login credentials, passwords and other access means confidential, and for all actions carried out via their account.
18.4 Conduct
The community and app are intended for professional, respectful and constructive exchange of knowledge, experiences, networks and support. Users commit to engaging respectfully and responsibly with other users.
18.5 Prohibited content
It is expressly prohibited to post, share or distribute content via the community, app or associated environments that:
- is offensive, discriminatory, hateful or intimidating;
- is threatening, violent or unsafe;
- is misleading, fraudulent or harmful;
- infringes the rights of third parties;
- is contrary to law or public decency;
- contains confidential information of others without consent;
- constitutes unsolicited advertising, spam or aggressive solicitation.
18.6 Zero tolerance
We love communities operates a zero tolerance policy within the community and app with regard to objectionable content, abusive behaviour, intimidation, discrimination, threats, bullying, inappropriate approaches, breach of trust and other harmful conduct.
18.7 Enforcement
We love communities reserves the right at its discretion to remove content, restrict accounts, temporarily suspend or permanently terminate accounts, deny participants access to the community, app, events or other services and/or terminate the agreement if a user acts in breach of these conditions, damages the safety or atmosphere, or otherwise displays behaviour that is incompatible with the community. This does not give rise to any right to a refund.
18.8 Responsibility
Users are solely and fully responsible for the content they post, share, upload or distribute within the community or app. We love communities is not liable for content or statements made by users.
18.9 Availability
We love communities endeavours to ensure the community and app function properly, but does not guarantee that the community, app or associated functionalities will at all times be free from errors, secure, uninterrupted or fully available.
18.10 Changes
We love communities is entitled to change, expand, restrict or terminate the community, app, functionalities, content, structure or access thereto where it reasonably considers this necessary for its business operations, security, quality or continuity.
ARTICLE 19. FORCE MAJEURE, ILLNESS, INCAPACITY AND DEATH
19.1 Definition
Force majeure means any circumstance independent of the will of We love communities that permanently or temporarily prevents or materially impedes fulfilment of the agreement, including but not limited to illness, incapacity for work, psychological overload, burnout, accident, death, epidemics, pandemics, government measures, outages, system failures, fire, water damage, internet disruptions, transport problems, emergencies, family circumstances or other unforeseen circumstances.
19.2 Measures
In the event of force majeure, We love communities is entitled to suspend, postpone or adapt the execution of the agreement, adjust the content or form of the services, continue delivery online, have the work carried out by a substitute professional or continue in another reasonable manner, without the contracting party being entitled to compensation, a discount or a refund.
19.3 Substitution
If We love communities is unable to deliver the services personally due to illness, incapacity or other force majeure, it is expressly entitled to appoint a substitute or third party to carry out the work in whole or in part, without loss of income or any entitlement of the contracting party to a price reduction, provided the nature of the services permits this.
19.4 Suspension
If delivery is temporarily impossible, the obligations of We love communities are suspended for the duration of the force majeure situation.
19.5 No refund
If the force majeure situation is prolonged or, in the opinion of We love communities, structural in nature, it shall consider whether a suitable solution is possible. We love communities is not obliged to make a full refund of amounts already paid, in particular where work has already been carried out, access has been granted, capacity has been reserved, materials have been provided or the services have been partially delivered.
ARTICLE 20. SPECIAL PROVISIONS
20.1 Exclusion of participants
We love communities reserves the right to exclude from further participation any participant in workshops, training courses, memberships, events, mastermind days, communities, the app and other services who, through their conduct or otherwise, disrupts the normal course of events, compromises safety or damages the interests of others. Exclusion may be communicated in writing, verbally or digitally and does not affect the payment obligation of the contracting party or participant.
20.2 Protection
If the contracting party or participant acts in breach of these Terms & Conditions, community guidelines, applicable legislation or reasonable instructions of We love communities, We love communities is entitled to take all necessary measures to protect its interests, the safety of the community and the continuity of its services.
20.3 Governing law
All legal relationships between We love communities and the contracting party/participant are governed exclusively by Dutch law.
20.4 Disputes
Disputes arising from or connected with the agreement or these Terms & Conditions shall be submitted exclusively to the competent court in the Netherlands.